ku9b Terms and Conditions

1.1 Definition of Services

ku9b is an online entertainment platform where users can play slot games, live casino, cricket betting, fishing games, Dragon Tiger and many other types of games. This platform is operated exclusively for users in Bangladesh.

1.2 Age Limit and Eligibility

To use ku9b services, users must be at least 21 years of age. Use of this platform by minors is strictly prohibited. Providing a false age during registration will be considered a breach of terms and may result in account cancellation.

• Users must be at least 21 years of age.
• Persons residing in Bangladesh may use this service.
• Only one account per person may be operated.
• Users must be in a sound mental state when placing bets.

1.3 Obligation to Comply with Terms

These Terms must be read together with ku9b's privacy policy, responsible gaming policy and other applicable guidelines. Breach of any one of these Terms may result in temporary or permanent closure of the account from the platform.

2.1 Registration Process

All information provided during registration on ku9b must be completely accurate and up to date. Providing false information may result in account cancellation and forfeiture of any deposited funds. A valid mobile number, name and required details must be provided for registration.

2.2 Single Account Policy

Each user may operate only one account. Creating multiple accounts from the same person, household or device is strictly prohibited. In cases of suspected multiple accounts, ku9b reserves the right to conduct an investigation and close all related accounts if necessary.

2.3 Identity Verification (KYC)

For security purposes, ku9b may request identity verification from users at any time. The following documents may be required:

• Copy of National Identity Card (NID) or passport.
• Screenshot of mobile banking account verification.
• A recent photo or selfie (if required).

Withdrawals may be temporarily suspended until verification is complete.

2.4 Account Security

It is your responsibility to keep your account password and login information completely confidential. If you suspect unauthorised access to your account, notify our support team immediately. ku9b will not be liable for any loss caused by a third party.

3.1 Deposit Terms

• Minimum deposit amount: ৳100 (for each method).
• Deposits must be made only from the user's own mobile banking account.
• Deposits from third-party accounts are not accepted.
• Deposit processing is generally instant; contact the support team in case of delays.

3.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawals will be made only to the mobile banking account from which the deposit was made.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals may be suspended if identity verification has not been completed.
• Wagering requirements for the relevant bonus must be met before bonus funds can be withdrawn.

3.3 Transaction Cancellation

ku9b reserves the right to temporarily hold any transaction for investigation in case of technical error or suspected fraud. If the account or transaction is proven legitimate after investigation, funds will be released in due course.

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The following conditions must be met to receive this bonus:

• A 25x wagering requirement must be completed after receiving the bonus.
• Wagering will only count on designated games.
• If wagering is incomplete after accepting the bonus, the bonus will be cancelled.
• The bonus is valid for a set period from the date of receipt.

4.2 VIP Cashback Program

ku9b's VIP program has three tiers. Weekly cashback benefits are available at each tier:

• Bronze tier: up to 0.5% cashback per week.
• Silver tier: up to 1.0% cashback per week.
• Gold tier: up to 1.5% cashback per week.

Promotion to higher tiers is achieved through regular and active gaming. Separate wagering requirements may apply to cashback funds.

4.3 Promotional Abuse

Misuse of bonuses or promotions — such as using multiple accounts, bonus hunting or gaining an advantage through any other fraudulent means — is strictly prohibited. In such cases, ku9b reserves the full right to cancel the bonus and close the account.

5.1 Fair Gaming

ku9b is committed to ensuring a fair and transparent gaming environment. All games are operated by software from verified technology providers. ku9b offers games from world-class providers including Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming.

5.2 Betting Limits

Each game has its own minimum and maximum betting limits. These limits are clearly displayed in the game interface. ku9b reserves the right to change individual betting limits under specific circumstances.

5.3 Technical Issues

If a game remains incomplete due to a technical error, the decision of the ku9b authority will be considered final in determining the outcome of the related bet. If the internet connection is lost, the outcome of an ongoing game will be determined according to server logs.

6.1 Fraud and Deception

• Creating an account using false identity or documents.
• Claiming bonuses through multiple accounts.
• Attempting to access the system through hacking, cracking or any other unauthorised method.
• Using software or automation to influence game outcomes.

6.2 Anti-Money Laundering

ku9b strictly follows anti-money laundering policies. If suspicious financial activity is observed in any account, that account may be suspended immediately and action may be taken in accordance with applicable law.

6.3 Other Prohibited Conduct

• Threatening or harassing other users.
• Misconduct towards ku9b staff.
• Intentionally exploiting any vulnerability (bug) in the platform for personal gain.
• Placing bets on behalf of a third party.

7.1 Service Availability

ku9b strives to provide uninterrupted service at all times, however the service may be temporarily unavailable due to maintenance, technical issues or other reasons. ku9b is not financially liable for any potential loss arising from such situations.

7.2 Third-Party Services

The games available on ku9b are developed by third-party software providers. The relevant provider will be responsible for any technical issues in these games. ku9b will not be liable for any issues with payment processing (bKash, Nagad, Rocket).

7.3 User Risk

Online gaming carries financial risk. Playing games on ku9b is entirely at the user's own decision and risk. ku9b will not be liable for any financial loss incurred by a user as a result of gaming.

8.1 Suspension by ku9b

ku9b may investigate or permanently close any account under the following circumstances:

• If evidence of a breach of terms is found.
• If suspicious or irregular activity is observed in the account.
• Failure or non-cooperation with identity verification.
• Order from a court or legal authority.

8.2 Closure by User

Any user may request the closure of their own account. In this case, the remaining valid balance (excluding bonuses) will be returned, however all incomplete wagering will be cancelled. Requests for self-exclusion or a cooling-off period can be made through the support team.

9.1 Data Collection and Use

ku9b stores users' personal information with the highest level of security. Collected information is used solely for service improvement, identity verification and fulfilling legal obligations. For more details, please read our Privacy Policy.

9.2 SSL Encryption

All transactions and personal information on ku9b are protected by SSL encryption technology. This technology ensures that your information cannot reach unauthorised parties.

10.1 Our Commitment

ku9b believes that gaming should be a source of entertainment, not addiction. We encourage our users to play in a healthy and responsible manner.

• Do not bet beyond your means.
• Do not consider gaming as a source of income.
• If you experience gaming problems, seek help immediately.
• Play within a set budget.

10.2 Self-Restriction Tools

ku9b provides users with the ability to set deposit limits, take cooling-off breaks, and self-exclude. Please contact the support team to use these tools. For more details, visit our Responsible Gaming page.

11.1 Complaint Submission Process

If you have a complaint about any matter, please contact us first via live chat or email. Our support team will review the complaint as quickly as possible and attempt to provide a resolution.

11.2 Final Decision

The decision of ku9b authority shall be considered final. The provisions of these terms and conditions apply to the resolution of all disputes. In the event of a dispute, the parties shall attempt to resolve it through mutual discussion.

12.1 Right to Make Changes

ku9b reserves the right to modify, add to, or cancel these terms and conditions at any time. In the case of significant changes, users will be notified as early in advance as possible.

12.2 Effect of Changes

If a user continues to use the platform after updated terms and conditions have been published, they will be considered to have agreed to the new terms. It is therefore advised to visit this page on a regular basis.